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I'm in Saint Lucia. Where can I find Kayèl products?You can find us inside any Diamond Girl Beauty Supplies store in Castries, Rodney Bay and Vieux Fort! You can also reach out to any one of our dedicated sales representatives to support you no matter where you are on the island! Local Sales Team Call or Whatsapp any one of the following contact numbers to place your order: +1 (758) 285-2684 +1 (758) 728-1404 +1 (758) 285-6284 Once confirmed, we will hand deliver to you or arrange a pick up. Orders will be ready within 2 - 3 business days.
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Where can I purchase your products in-store?Saint Lucia Diamond Girl (Castries) 2265+7C6, Bridge St, Castries +1 758-456-0831 Diamond Girl (Rodney Bay) 329W+7HW, Rodney Bay +1 758-456-0833 Diamond Girl (Vieux Fort) St Judes Hwy, Vieux Fort +1 758-454-6113 Toronto Take Khair Beauty Supply & Curly Hair Salon 574 St Clair Ave W, Toronto, ON M6C 1A6 (416) 651-9321
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What payment methods do you accept?Online Orders - We accept all major credit cards, Apple Pay and Google Pay. Cash/Manual Payments - Available to Customers in Saint Lucia and Canada only. For Customers in Saint Lucia - Please have the full cash amount ready at delivery or pick up. Please provide your contact and pickup/delivery details. We will contact you to confirm the order before processing and delivery. For Customers in Canada - E-transfers accepted. Send full amount to Kayèl Naturals Inc. at kayelnaturals@gmail.com after you confirm and place your order so that we can begin processing. We will confirm once payment is received.
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What is your return policy?Due to the nature of our products, we do not accept any returns or exchanges. However, if for any reason you are unhappy with your purchase, please email us at kayelnaturals@gmail.com and include your name and order number. We will make every effort to resolve your issue. We are committed to your satisfaction!
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Can I change or cancel an order?We are unable to cancel or modify an order after it has been submitted since we aim to process all orders as soon as possible. For urgent requests please contact us as soon as possible at kayelnaturals@gmail.com. Cancellations cannot be made once the order has shipped. Refunds are applied to the original form of payment within 7 business days.
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Where are Kayèl Naturals products manufactured?Kayèl Naturals has dual headquarters in Toronto, Canada and Castries, Saint Lucia. Our products are manufactured in Canada and Saint Lucia.
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What is your shipping and delivery policy for Canada & the US?We've introduced some international shopping options with many more coming soon! We want to make it easier for you to get your favourite hair products so send us a note if you don't see your location and we'll make a special arrangement to get it to you, anywhere in the world. All orders are processed within 3 - 5 business days from the order date. Canada Standard shipping rates: $10 or free on orders over $60 CAD. You will receive an email confirmation with your tracking number once your order is prepared. We use Expedited Parcel via various carriers including Canada Post and delivery times are subject to postal carriers service standards. US Standard shipping rates: $15 or free on orders over $60 CAD. You will receive an email confirmation with your tracking number once your order is prepared. We use Expedited Parcel via various carriers including Canada Post and delivery times are subject to postal carriers service standards.
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